Shipping Policy
1. Shipping Partners & Delivery Time
We have partnered with DHL to ensure fast and reliable shipping worldwide.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
- Delivery Time: Delivery timelines depend on the destination:
- Within GCC Countries: 2-5 business days.
- International Orders: 4-6 business days. Depending on the country customs and duties.
- Remote Areas: Additional time may be required
- You will receive a tracking number via email once your order has been shipped.
2. Shipping Rates
Shipping charges are calculated at checkout based on the destination and weight of the package. We may offer free shipping on orders exceeding a specified amount, as per ongoing promotions.
3. Customs, Duties & Taxes
- International orders may be subject to customs duties and taxes based on the destination country’s regulations.
- These charges are not included in our product prices and must be paid by the customer upon arrival.
- DHL will handle customs clearance and notify you if any additional charges are required.
4. Address & Delivery Attempts
- Please ensure that the shipping address provided is accurate and complete to avoid delays.
- DHL will make multiple delivery attempts. If delivery is unsuccessful, the package may be returned to us. Reshipping charges will apply.
5. Lost or Damaged Shipments
- If your order is delayed, lost, or arrives damaged, please contact us at
[email protected] within 48 hours of receiving the shipment. - We will work with DHL to resolve the issue as soon as possible.
6. Order Tracking
You can track your order using the tracking number provided via email. Visit DHL’s website and enter your tracking number for real-time updates.
7. Changes & Cancellations
- Orders can only be modified or canceled before shipment. Once dispatched, cancellations are not possible.
- If you need any modifications, contact us immediately at [email protected]
For any further inquiries, feel free to reach out to our customer support team. Happy shopping!
